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Customer Service



SECURE SHOPPING WITH MYGATE

WHICH CREDIT CARDS DO WE ACCEPT?

Mastercard

MASTERCARD

VISA

VISA


SECURE PORTAL

We are subscribed to MyGate’s Tokenization System and take the risk out of storing payment details.

MyGate’s Tokenization system replaces cardholder details with a dynamically generated token to take

ensure that the best of security levels are maintained for you to have a safe shopping experience.


HOW IT WORKS

Simply add your product to the cart  > Proceed to Checkout  > Place Order  > Enter credit card details through MyGate Secure > Done!


3D SECURE ONLINE SHOPPING SETUP

 3D Secure gives merchants the peace of mind that they are protected from fraudulent transactions by authenticating the cardholder at the actual time of the transaction and subsequently reducing exposure to disputed transactions and chargebacks of this type. CLICK HERE TO ACTIVATE

What is 3D Secure?

3D Secure stands for Three Domain Secure – the payment industry’s Internet authentication standard which has been developed by the major card companies. Visa has called their version of the scheme Verified by Visa and MasterCard have called their equivalent initiative MasterCard SecureCode. These are both collectively referred to as 3D Secure.

3D Secure authentication requires the cardholder to register their card to take advantage of this service. This is a one-time process which takes place on the card issuer’s website and involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder selects a password and agrees on a secret phrase, which will be used by the card issuer during each online transaction.

If a customer is not yet registered with the scheme, the fact that the transaction is checked by MyGate for 3D Secure compliance should give similar protection from the customer denying that they processed the transaction (providing the customer’s bank is participating in the 3D Secure scheme).

3D Secure is predicted to become the industry standard and all online consumers will soon become as familiar with this, as when they enter their PIN at a cash machine or till in a shop.


HOW IT WORKS

Secure Shopping - How it Works
 

SECURE SHOPPING WITH DISCOVERY MILES

SO WHAT EXACTLY IS DISCOVERY MILES?

Discovery Miles is an online shopping currency that is accumulated everytime you make a successful purchase with your Discovery Credit Card.

For every R12.00 spent using your card you will be rewarded with 1 DM (Discovery Mile).


HOW DO I USE MY DISCOVERY MILES TO BUY GOODIES ON

WWW.HIRSCHS.CO.ZA?

Simply add your product to your shopping cart  > Proceed to Checkout  > Select Discovery Miles(PayU) from the Payment Methods > And Place Order.

 

You will then be redirected to PayU's Secure Server and asked to login with your Discovery username and password.

The great bit about using Discovery Miles through PayU, is that it allows you to split your payment between Discovery Miles

as well as using your credit card. Once you process your details, you will be redirected back to hirschs.co.za to

continue browsing our amazing deals. You will receive an Order Confirmation Email to state that the order

has been placed and will be processed as soon as possible.


HOW DO I ACTIVATE DISCOVERY MILES?

To activate your Discovery Miles you can simply call 0860 11 22 73  or you can click here


NEED MORE HELP?

We have a wonderful team here at Hirsch's Online Department, where  we  have consultants

that will walk you through the process and get you your goods as soon as possible.

Call 031 582 4487 for assistance.

Happy shopping from hirschs.co.za