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Terms and Conditions for the Defy “90 DAY MONEY BACK GUARANTEE” Offer

Terms and Conditions for the Defy “90 DAY MONEY BACK GUARANTEE” offer

The name of the Promotion is “90 Day Money Back Guarantee” offer.

The Promotion will run between 15th June 2021 until 31st December 2021, after which date the Promotion will automatically lapse and no further guarantees will be honored. However, Defy has the right to stop this Promotion at any time.

The Promotion

Any person participating in this promotion (“Promotion”) does so on acceptance of these terms and conditions (“Terms and Conditions”).

Defy Appliances (Pty) Ltd (“Defy”) and their subsidiaries are collectively referred to as the “Promoters” in respect of the Promotion for purposes of these Terms and Conditions.

This Promotion is open to all persons of the age 18 years or older and resident in South Africa except employees and their immediate families of the Promoters, the Promoters’ advertising and promotion agencies, associated companies, and outlet owners and staff.

The following product models qualify for the Promotion :

Dishwashers: DDW230, DDW232, DDW236, DDW247, DDW356

Front Load Washing Machines: DAW386, DAW389, DAW387, DAW388

Washer Dryers: DWD318, DWD319

This promotion excludes any used products, scratch and dent stock, display stock or any products used for project or commercial purposes.

Products must be purchased during the validity of the promotional period

Returning Merchandise

Defy 90 Day money back guarantee eligibility:

Consumers taking advantage of the 90 Day Money Back Guarantee will need to return the Defy selected Dishwasher, Front Load Washing Machines and Washer Dryers Defy selected Dishwashers, Front Load Washing Machines and Washer Dryers must be returned to a Defy Authorized Service Center as listed below. It is the Purchaser’s responsibility to return the product to the Service Center


Defy Authorized Service Centers

  • 308 Ontdekkers Park, Roodepoort, Johannesburg
  • Shop 4 Market Street, George
  • Unit 4, Eco Square 298 Witch-Hazel Avenue, Highveld, Pretoria
  • 32 Dyer Sreet, East London
  • 76 Pickering Street, Newton Park, Port Elizabeth
  • 57 2nd Avenue, Westdene, Bloemfontein
  • Unit A4, Hycol Mini Factories, 14 Carey Street, Wynberg, Johannesburg
  • 71 Scott Street, Newcastle
  • 1 Fuschia Road, Nelspruit
  • Shop No:3, 13 Acropolis Street, Starwood, Durban
  • 636 Frederika Street, Gezina, Pretoria
  • Shop 1B, 42 Marine Drive, Margate
  • Shop No:3, 16 School Road, Pinetown
  • 41 Dollar Drive, Richards Bay
  • 78 Edward Street , Tygervalley, Cape Town
  • 68 Himalaya Place, Vereeniging
  • 11 Assurance Street, Pietemaritzburg
  • Unit 20 Teakfield Place, 1 Teakfield Road, Springfield Park
  • Unit 3 Gateway Park, Cnr. Kalsiet & Zune Street, Polokwane
  • 310 Commissioner Street, Boksburg


Each qualifying customer will be eligible to receive the 90 day money back guarantee if they change their minds about the purchase within 90 days of purchase of the eligible appliance. The 90 day time frame commences from the date of purchase.

The original purchase receipt of the Product must be retained and supplied by the Purchaser upon request. The Promoter reserves the right to refuse the refund if the original purchase receipt of the Product cannot be provided by the Purchaser.

All original packaging, manuals and accessories sold as part of the Product must be kept and returned with the appliance in order for the consumer to receive their money back.

The refund will only include purchase price and excludes any other costs related with transportation, installation and additional warranties. Once approved the refund will take place within 24-48 hours.


Standard wear and tear during the first 90 days is acceptable and it will be at the sole discretion of Defy to evaluate the wear and tear on the unit.

Units that have been tampered with do not qualify for the Promotion

Proof of purchase must clearly show purchase details (appliance bought, amount, and date of purchase).


The Offer

No other offers can be claimed in conjunction with the Defy 90 day money back guarantee.

This is a consumer only offer and only one purchase per household is permitted. A consumer/household that has previously claimed under a similar Promotion will not qualify for this Promotion

The 90 day money back offer applies to purchases of the following Defy appliances:

Dishwashers: DDW230, DDW232, DDW236, DDW247, DDW356

Front Load Washing Machines: DAW386, DAW389, DAW387, DAW388

Washer Dryers: DWD318, DWD319


General terms

Without detracting in any way from the Promotion Rules, the following general provisions shall be applicable to these Rules.

The Promoters of this Promotion will interpret the Rules in their sole discretion and reserve the right to amend the Rules at any time in accordance with the provisions contained in these Rules.

By entering and participating in the Promotion, you agree that the Promoters may collect and process your personal information for purposes of this Promotion.

The Promoters, their directors, members, partners, employees, agents, consultants, any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services in connection with this Promotion and their spouses, life partners, parents, children, siblings, business partners or associates are not eligible to participate in or enter this Promotion.

In the event of a dispute, the decision of the Promoters will be final and binding and no correspondence will be entered into. In this regard and for further clarity, the Promoters shall be entitled to deal with such disputes (or any failure by entrants to follow the rules) in their sole discretion, including that the Promoters shall be entitled, in addition to any other rights which the Promoters may have in terms of these rules, to immediately disqualify entrants from this Promotion. By entering the Promotion and/or accepting any Reward, the entrants, users and/or winners hereby indemnify, release and hold harmless the Promoters (including their subsidiaries, holding companies and affiliates), their directors, employees, agents, suppliers and contractors (the “Promoters parties”):

From and against any actions, claims and/or liability for injury, loss, damage, expense, claim or damages of any kind resulting in whole or in part, directly or indirectly, from participation in the Promotion, and/or the use, acceptance or possession of a Reward, and/or participation (or non-participation) in a Reward-related activity.

Entrants who, in the Promoters’ sole determination, act unlawfully, fraudulently, in breach of these Rules or otherwise dishonestly may be disqualified from participating in the Promotion and shall not be eligible to win any Reward.

Additional to any other rights contained in the Promotion rules, the Promoters reserve the right to terminate the Promotion at any time with immediate effect. If this is the case, the Promoters will provide a notice on the website and it shall be the responsibility of entrants to review such website in this respect. In such event, all entrants hereby waive any rights, which they may have against any of the Promoters and acknowledge that they will have no recourse or claim of any nature against the Promoters.


The Promoters are not liable for any technical failure that may result in an entry not being successfully submitted. Any Reward is accepted by a winner at his/her own risk and the Promoters are not liable, at any time, for any defect in the Reward.

The duration of this Promotion may also be extended or curtailed at the sole discretion of the Promoters. If this is the case, the Promoters will provide notice of this on the Website.

The Promotion starts at 8am (SA time) on 15th of June 2021 and closes at 17:00 (SA time) on 31st December 2021.


Exclusions and other important terms

a. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the Promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).

b. By taking advantage of the 90 Day Money Back Guarantee and in accordance with its terms, Participants acknowledge that the program will be managed in accordance with the provisions of the CPA. Qualifying participants undertake to expeditiously do all things necessary to enable the Promoters to comply with their obligations under the CPA including, but not limited to providing such personal information as may be required in order to facilitate handing over the reward

c. These Terms and Conditions shall be governed by the laws of the Republic of South Africa