Need to query an online order? Call us on 031 582 4401 or 082 095 3777

Terms & Conditions

1. COPYRIGHT

1.1 To obtain permission for use of any content on this site please contact management on 031 582 4401 or email enquiries@hirschs.co.za

1.2 All moral rights of Hirsch's and its employees/agents are reserved.

1.3 Hirsch's do not accept any liability for illegal, defamatory or obscene content.

1.4 Users are encouraged to inform Hirsch's of any content that may be offensive or illegal.

2. PROPERTY RIGHTS

2.1 Everything on this site is the property of Hirsch's and can not be copied.

3. ELECTRONIC COMMUNICATIONS

3.1 When a user visits Hirsch's or sends e-mails to Hirsch's, that user consents to receive communications from Hirsch's electronically and agrees that all agreements, notices, disclosures and other communications sent by Hirsch's satisfies any legal requirements, including but not limited, to the requirement that such communications should be "in writing".

4. HYPERLINKS

4.1 No person, business or web site may link to any page on this site without the prior written permission of Hirsch's. Such permission could be obtained from the person referred to in clause 1 hereof. This clause does not apply to parties that have entered into e-trader agreements with Hirsch's.

4.2 Hyperlinks provided on this site to non-Hirsch's sites are provided as-is and Hirsch's does not necessarily agree with, edit or sponsor the content on such web pages.

5. SPYWARE

5.1 No person, business or web site may use any technology to search and gain any information from this site without the prior written permission of Hirsch's. Such permission could be obtained from the person referred to in clause 1 hereof.

6. DISCLAIMER

6.1 Neither Hirsch's nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, Hirsch's makes no representations or warranties, implied or otherwise, that, amongst others, the content, images and technology available from this website are free from errors or omissions or that the service will be 100% uninterrupted and error-free. Users are encouraged to report any possible malfunctions and errors to the person referred to in clause 1.

6.2 This web site is supplied on an "as is" basis and has not been compiled or supplied to meet the user's individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Hirsch's that the service available from and through this website will meet the user's individual requirements and be compatible with the user's hardware and/or software.

6.3 Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of Hirsch's and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.

6.4 All items purchased from Hirsch's are made pursuant to agreements with shipping and delivery agents and risk of loss pass from Hirsch's to such agents upon delivery of any item to such carrier.

6.5 Neither Hirsch's nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this web site.

7. PRICING

7.1 The price of each product is displayed with the product, in the event of a product being on special, this price will be displayed.

7.2 All prices are quoted in South Africa Rands (ZAR)

7.3 All prices on the website include VAT at the rate of 15%.

7.4 Prices are only valid on the website and not in branches.

7.5 Prices on the website are based on discounted and average pricing and may differ from in-store.

7.6 Shipping costs are calculated in accordance with the region of delivery and is calculated by the weight of each product.

7.7 Time-based pricing is only available for the times stipulated by Hirsch's adverts and as displayed on the website - any purchases done outside of such times, will not be honoured at the special pricing.

7.8 Time-based pricing time logic is based on the time of the device that the website runs on, and might differ from the users times.

7.9 EO&E - Errors Omissions & Excepted - all precautions will be taken to provide correct pricing and images on this site, however, in the event that an error does occur, no liability can be held against the company to provide such products at such pricing.

7.10 In the event of an error on a coupon code value, products will be have to be returned to Hirsch until the correct value is settled in full. Products are the property of Hirsch until paid for in full.

7.11 A handling fee of up to 30% will be applied if the item is opened and used, subject to Hirsch's discretion.

8. DELIVERIES

8.1 All deliveries will be delivered within 5-7 working days, taking into consideration the availability of stock and region. Delivery time period may differ according to peak trading (eg. Black Friday).

8.2 Where delays and out of stock situations occur, every effort will be made to inform the buyer.

8.3 Deliveries outside the borders of South Africa will not be done via the website and a store must be contacted in this case.

8.4 The courier will request proof of identity from the person receiving the goods and will be required to record such details on the invoice

8.5 By signing such invoice document, the receiver confirms that the goods were received undamaged and in good condition.

8.6 In the unlikely event that the goods arrive damaged or items may be missing, and the receiver wishes not to accept the items, then they must indicate on the waybill the reasons for sending the parcel back and both parties will need to co-sign against this indication.

8.7 In the event of Hirsch's being given an incorrect delivery address or no one is present to receive the item at the time of delivery, the delivery will be returned to our offices, and we will then contact you to re-schedule the delivery. Please note that you will be charged the delivery fee again, as we use contract delivery teams and we are charged for each delivery, and in turn, this fee will be passed onto the purchaser.

8.8 Should your item be delivered by our friendly courier service outside of a 30km radius of our store, we will be unable to fulfil the Hirsch's Delivery Experience of removing your older item. Arrangements should be made under the comments section on the checkout page. Additional charges may be applicable.

8.9 Any connection/Installation is the client's responsibility. If assistance is required, please note this in the comment section on the checkout page. Any service required as a result of improper connection/installation will be for the client's account.

8.10 In the event of an exchange, additional delivery costs may be applicable. Please liaise with your consultant for further information.

8.11 Upon Delivery – any faults, damages or missing items need to be reported to Hirschs within 48 hours of receiving their goods.

8.12 Kindly note - we are unable to keep/reserve stock for more than 5 days from date of invoice.

8.13 Our courier company reserves the right to confirm they are able to complete/service specific area upon receipt of booking. Booking will be generated once payment is completed and stock availablity confirmed.

8.14 Deliveries of Furniture & Beds for outlaying areas will have to be quoted seperately as special rates apply according to our contracted courier company. 

8.15 In the event of a repair or exchange of any "small items" (kettles, toasters, microwaves, sound bars, ear phones, phones, items which are no bigger than a 40l microwave), customer will be required to bring the unit to the closest Hirsch store, so that it may be booked in with supplier for assessment to be completed, in order to advise further.

8.16 All items purchased from Hirsch’s for delivery, are purchased with the knowledge that they must be able to fit through stairways and corridors. If there is the slightest possibility that a product may be damaged in order to manoeuvre into a home or premises – and should the driver feel that the unit in any way may be damaged for their liability, they will not proceed with delivery.   

9. COLLECTIONS

9.1 We offer a Collection option for all Kwa-Zulu Natal, Johannesburg and Cape Town based customers who would rather collect than have it delivered. Selecting the collection option is free and you will not be charged a delivery fee. Once we have received your order and confirmed stock availability, you will be contacted with a date and time that you can collect.

9.2 “In stock” products are not necessarily available in all stores. Once an order is placed we will confirm stock availability within the store. Should stock not be available within that specific store we will find the next closest store for stock availability either for collection of delivery or transfer stock to the branch (within the region) or we will advise on ETA for stock to arrive from supplier or we can offer you an alternative product closest to your specification at a discounted price which is readily available within the store closest to you.

9.3 Once we have received your order and confirmed stock availability, you will be contacted with a date and time that you can collect. Remove and change to Once we have received your order and confirmed stock availability in your selected store, you will receive notification containing and invoice number. These goods need to be collected from the store within seven days of receiving your collection notification.

9.4 We are unable to store/reserve stock for more than 5 days from date of invoice.

10. PAYMENT

10.1 Credit Card payments

10.1.1 At the time of placing the order, the transaction details are presented to the bank and an authorisation is obtained for the amount of the order.

10.1.2 Note that to protect it's own and the interests of customers, Hirsch's scrutinizes all transactions very carefully to prevent attempted fraud and a transaction may be refused if Hirsch's is not satisfied with its legitimacy.

10.1.3 The following cards are accepted on this site: Visa Card / MasterCard

11. AGREEMENT OF SALE

11.1 An agreement of sale between Hirsch's and a user only comes into effect if and when:

11.1.1 A credit card authorisation is received from the issuing bank; or

11.1.2 A deposit of an electronic transfer is reflected on Hirsch's bank statement (and only if such payment is received within 5 (five) working days after completion of the purchase cycle; or

11.1.3 A direct deposit is reflected on Hirsch's bank statement (and only if such payment is received within 5 (five) working days after completion of the purchase cycle

11.2 We try our best to process orders as soon as possible, however, orders are usually processed within 24 hours from date of receiving the order. During peak season (e.g Christmas, Sales or Black Friday) processing can take up to 1-2 working days.

11.3 Hirsch's reserves the right to refuse to accept and/or execute an order without giving any reasons. Hirsch's also reserves the right to cancel orders, in whole or in part, as circumstances dictate. Hirsch's shall only be liable to refund monies already paid by the user.

11.4 Hirsch's shall take all reasonable efforts to maintain correct prices. However, should an error occur and items are offered at incorrect prices, Hirsch's will not be obliged to sell goods at such incorrect prices and shall only be liable to refund monies already paid by the user

11.5 All appliances purchased at Hirsch’s Homestore are intended for domestic use unless otherwise stipulated. Should it be used for commercial/industrial purposes, all warranties on the appliance will be forfeited

11.6 All exchanges for faulty goods will be done in line with the terms of the CPA. The supplier may inspect the item to establish the cause of the problem.

11.7 Warranty Claims: All small appliances requiring service/repairs (including microwaves and TV’s up to 32”), must be taken into your nearest Hirsch store or an authorized agent.

11.8 Loyalty card can be used on an order to gain loyalty points provided the name of the card holder matches the name on the order purchase. If these two do not match, it would be invalid to use to for gaining purposes on a purchase and therefore not inserted onto purchase.

12. STOCK AVAILABILITY

12.1 Stocks of all goods on offer are limited. Hirsch's shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Hirsch's shall only be liable to refund monies where it is unable to fulfil orders at advertised prices.

13. SPECIAL OFFERS

13.1 Hirsch's shall not be liable for the sale of items at lower prices if such prices were increased and users and/or purchasers could not, for whatever reason, conclude an agreement of sale while such prices remained low.

13.2 Pensioners discount offered IN-STORE only - 10% valid off full retail pricing ONLY.

13.3 With regards to voucher & discount sales, full retail price is applicable.

13.4 A voucher generated from a voucher sale is valid for three months from date of promotion.

13.5 Specials & Promotions valid for stock currently on-hand in-stores and while stocks last (not applicable to stock on-order from supplier).

14. Exchanges or Returns 

14.1 Timeframe: Customers must initiate any requests for product returns within 7 days from the date of delivery or collection.

14.2 Finalization of Exchange/Return: The exchange or return process will be finalized or confirmed after a physical assessment by the store manager, who will ensure the following:

  • The packaging is intact and in 100% condition.
  • The unit has not been used.
  • The unit is in 100% condition.

14.3 Handling of Damaged or Used Units: If the packaging is not in 100% condition, the unit has been used, or there is damage to the unit, Hirsch reserves the right to impose a handling fee or decline the exchange.

14.4 Delivery Charges: Customers will be responsible for the delivery charges back to the store if the return is not due to a manufacturing fault or damage during transit.

14.5 Requirements for Return or Exchange: When requesting a return or exchange, customers must provide the following information to the consultant for further advice:

  • Reason for Exchange: Customers should clearly state the reason for the exchange.
  • Pictures of the Item without Packaging: Customers are required to provide pictures of the item from all four sides, without the packaging.
  • Pictures of the Inside: Customers must provide pictures of the inside of the unit.
  • Pictures of the Unit Repackaged: Customers should provide pictures of the unit repackaged from all four sides.
  • Unit Usage Confirmation: Customers need to indicate whether the unit has been plugged in or used.

15. REFUNDS

15.1 Cash refunds will not be given, and any monies due will be paid back into the user's bank account.

15.2 All exchanges for faulty goods will be done in line with the terms of the CPA. The supplier may inspect the item to establish the cause of the problem but may not repair a significant problem without you agreeing to that.

15.3 Refunds are completed within 7-14 working days from date of agreement between the web administration and customer.

16. GIFT VOUCHERS

16.1 Gift vouchers cannot be exchanged for cash and are not transferable

16.2 Vouchers can not be redeemed at any affiliate websites

16.3 Vouchers can only be redeemed whilst they are valid and expiry dates can not be extended.

17. GOVERNING LAW

17.1 This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.

18. PRIVACY

18.1 Hirsch's may use your information to contact you about promotions and special offers. You are entitled, at any stage, to opt-out of this service. We do not sell or rent personal information about individual members (such as name, address, email address, telephone or fax number) to third parties. Hirsch's may disclose personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as required by law.

19. SECURITY

19.1 The user agrees and warrants that its log-in name and password shall:

19.1.1 be used for persona use only; and

19.1.2 not be disclosed to any third party

19.1.3 The user allows Hirsch's to take all reasonable steps to ensure the integrity and security of Hirsch's web site and back-office applications.

19.1.4 Any person that delivers or attempts to deliver any damaging code to this web site or attempts to gain unauthorised access to any page shall be prosecuted and civil damages shall be claimed in the event that Hirsch's suffers any damage or loss.

19.1.5 All credit card transactions are Secure Socket Layers encrypted and are supported by PayGate

20. CHANGES TO AGREEMENT

20.1 Hirsch's may, in its sole discretion, change this agreement or any part thereof at any time without notice.

21. DISPUTES

21.1 In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, and not solved between the user and Hirsch's, shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa.

22. DOMICILIUM

22.1 Hirsch's chooses its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communications of whatsoever nature, 5 Royal Palm Avenue, Umgeni Business Park, Durban.

23. GENERAL INFORMATION

23.1 Hirsch’s operates out of Forfive Pty Ltd t/a Hirsch’s, registration no.: 2019/447052/07. Directors: Allan Hirsch, Margaret Hirsch, Richard Hirsch, Luci Hirsch

23.2 Your privacy is very important to Hirsch's and therefore any information you provide to us is stored on a secure server.

23.3 Hirsch's may use your information to contact you about promotions and special offers. You are entitled, at any stage, to opt-out of this service. We do not sell or rent personal information about individual members (such as name, address, email address, telephone or fax number) to third parties.

23.4 Hirsch's may disclose personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as required by law.

24. COMPETITIONS

24.1 If you enter any of our Shortcode SMS Competitions, you will automatically be added to our database to receive communications in the future.

24.2 If you are a winner, you will have 14 days to collect your prize after which a new winner will be chosen.

25. GIFTING

25.1 Please note that certain product stocks are limited and are featured online for a limited period of time. This means that some items you choose at the time of creating your registry may not be available at the time of your guest's purchasing.

25.2 Guests purchasing in-store will need to read out the unique registry code in order for the registry to be updated.

25.3 If you've selected a product that is currently on promotion, please be aware that prices may change without prior notice.

26. Images & Products Specifications

26.1 All products shown are for display purposes and product specifications may differ from actual products in stores. All product, product specifications and data are subject to change without notification to improve reliability, function or design or otherwise.